Capital A Partners Google Cloud for airasia Super App Development

(08 Apr 2022, 11:47 +07)
The airasia Super App has entered into a five-year strategic collaboration with Google Cloud.

The airasia Super App, which operates in Malaysia, Indonesia, Singapore, Thailand and Philippines, is part of Capital A’s digital pillar.

The platform offers flight and hotel bookings, e-commerce, food and parcel delivery, ride-hailing, financial and health services, on-demand education and more, anchored by an integrated rewards program and mobile wallet.

As part of their partnership, the two organizations will combine core competencies in order to nurture technology talent, co-create software tools for open innovation, deliver data-driven intelligence on behalf of micro, small and medium-sized enterprises (MSMEs) on the platform, and ensure accessibility for diverse users in cities and rural areas.

From left: Thomas Kurian, CEO, Google Cloud; Sundar Pichai, CEO, Google and Alphabet; Tony Fernandes, Group CEO, Capital A

“Five years ago, when I decided to move our digital journey to its next stage, I was looking for a partner to help us reach that nirvana, much like how Airbus and General Electric helped us grow from a little two-plane operation to become The fourth largest airline in Asia,” said Tony Fernandes, CEO, Capital A. “I went around the US looking for that partner, met Diane Greene from Google Cloud, and the journey started. With Thomas and his team, we are now on the road to disrupting the digital platform arena in the same vein as we did airlines. We may be late in the game, but with the Super App as the center of our ecosystem of e-commerce, logistics and fintech, we are determined to give all 700 million people in ASEAN inclusivity, accessibility and value.”

The strategic collaboration and ecosystem building efforts will encompass four pillars:

Talent Engine: The airasia Super App and Google Cloud will establish a Cloud Center of Excellence (CCoE) consisting of AirAsia staff and Google Cloud technologists. The CCoE is expected to create an agile culture across all airasia Super App Business units to accelerate product development velocity, enabling teams to embrace change, and upskill talent. This includes tapping Google Cloud’s Site Reliability Engineering (SRE) and MLOps best practices, so staff and AirAsia Academy graduates can strengthen their technical capabilities and meet the requirements of the fast-growing business. As an extension of Google Cloud’s product development team, the CCoE will also drive co-innovation efforts to shape technological advances for the region and beyond.

Seamless User Access: By leveraging Google Cloud’s secure and scalable infrastructure, and advanced microservices, serverless and networking technologies, the CCoE will enhance the airasia Super App so that it remains robust, reliable and lightweight as more features and services are continuously added. This ensures that the platform runs seamlessly when accessed by a high volume of users at any given time, including those in rural areas with intermittent internet connectivity or using lower-cost smartphones with less storage capacity.

Data-Driven Insights: By deploying Google Cloud’s analytics, machine learning and artificial intelligence technologies, the CCoE’s data scientists can unify and analyze datasets to glean real-time insights into customer sentiment and emerging trends. These include an understanding of the travel sector’s recovery trajectory and consumption patterns around food delivery, ride-hailing and more. The insights will enable the platform to serve hyper-personalized recommendations to users on behalf of MSMEs and help grow these businesses’ revenue streams.

Empowering Partners and Developers: By adopting Google Cloud’s open-source principles and infrastructure, the CCoE will develop a suite of software development kits (SDKs) that ecosystem partners and external developers can use to create new features and services for airasia Super App users. These will include reusable software components for biometric identification, chatbots, e-wallets, online travel bookings and more. Google will also tap airasia Super App’s in-region network to expand its developer community in Southeast Asia.

“Super-apps are helping small businesses thrive and stimulate flourishing. In fact, the World Economic Forum estimates that 70 percent of new economic value generated in the next will be driven by digital platform business decade models,” said Thomas Kurian, CEO, Google Cloud. “airasia Super App is an inspiring example of a company that’s innovating using cloud-first technologies to better reach and serve their customers. We’re proud to be working with Tony and his team to further develop talent and an open innovation ecosystem to meet diverse digital lifestyle needs across Southeast Asia.”

Amanda Woo, CEO, airasia Super App, said, “This is just the beginning, and we are looking forward to exploring further co-innovation initiatives with Google, whether in digital travel planning, self-driving cars, cloud gaming, startup investment, or supporting frontline workers through Google Workspace.”

See also: Exclusive Travel Industry Interview with Kurt Ekert, President of Saber.


Headlines:

Capital A Partners Google Cloud for airasia Super App Development China Airlines Upgrades Inflight Entertainment with e-Library Service Malaysia Airlines Expands Partnership with Amadeus Qantas to Launch Flights from Sydney to India and South Korea; Codeshare with IndiGo Smiths Detection Takes on Money Laundering with iCMORE currency Algorithm SAS Appoints Ann-Sofie Hörlin as Head of Sustainability 45 Park Lane Appoints Elliott Grover as Executive Chef Saab Receives Regulatory Approval to Supply UK’s Armed Forces with Digital Tower Technology AirAsia X to Expand with Flights to South Korea and India Cebu Pacific Changes Checked Baggage Policy Recovery in Air Travel Gathering Steam; APAC Airlines Report 144.4% Increase in Traffic Four Seasons Singapore Appoints Tobias Emmer as Hotel Manager Emirates to Resume Flights to Bali, London Stansted, Rio de Janeiro and Buenos Aires Accor Signs Distribution Agreement with Traveloka Global Air Cargo Growth Continues in February Etihad Guest Joins Miles on the Go at Abu Dhabi Int. Airport Centara Rebrands 526-Room Hotel in Chiang Mai, Thailand eRoam Travel Technology Becomes Saber’s Gold-Level Developer Partner Emirates to Launch Double Daily A380 Flights to Mauritius Honeywell Expands MRO Services in Malaysia Eurowings Takes Delivery of First A320neo with Airspace Cabin Lobo Leasing Signs LOI for 15 Nuuva V300 hVTOL Aircraft from Pipistrel SAS Starts Recruitment Process for New CCO and CFO Brazilian Army Orders Four Saber M60 Radars Fancy Sleeping at Old Trafford the Night Before Manchester United Play Chelsea in EPL? Hilton Signs First Waldorf Astoria Hotel in Australia Chiva-Som’s Wellness Resort in Qatar Celebrates Grand Opening Sterling Holiday Resorts Appoints Vikram Lalvani as MD and CEO ALC Confirms Order for 32 Boeing 737 Flights Aircraft British Airways Resumes International Short-Haul from London Gatwick Justin Koslowsky Appointed Exec Chef of Chemin à la Mer in New Orleans Sikorsky, Boeing Expand Team Defiant with Six New Suppliers Two Resorts in Bali Join Cross Collection Emirates Expands Use of Mobile Check-In Ports at DXB Qantas Launches Flights Between Darwin and Dili, Timor-Leste Airport Authority Hong Kong Becomes Sole Shareholder of AsiaWorld-Expo Cebu Pacific Operating 96% of Pre-Pandemic Domestic Capacity ASL Aviation Holdings Orders Ten 737-800 Boeing Converted Freighters VistaJet Takes Delivery of 10th Global 7500 Air France to Operate 90% of Pre-COVID19 Capacity in Summer 2022 Outrigger Takes Over Luxury Resort in Maldives Etihad Airways Adds First A350-1000 to Fleet Accor Exp ands Portfolio in Australia via Major Deal with Salter Brothers Tickets for HSBC Singapore Rugby Sevens On Sale From 3 April Marriott Unveils Major Expansion Plans for Vietnam Thomas Cook India Expands Presence in Punjab with New Gold Circle Partner Outlet British Airways Resumes Flights Between Singapore and Sydney Ovolo Appoints Dave Baswal as Chief Executive Officer Cathay Pacific Partners PolyU for Relaunch of Cadet Pilot Training Program A380 Test Aircraft Performs First Flight Powered by 100% SAF Stephanie Pope Appointed President and CEO of Boeing Global Services AirAsia to Fast Track Outstanding Refund Requests Shelley Perkins Returns to Accor as SVP Talent and Culture – Pacific British Airways Takes Delivery of First Batch of SAF Produced in UK Qantas Expands Domestic Network with New Routes Rolls-Royce to Use SAF from Air bp to Test Engines Qantas to Launch Flights from Melbourne to Dallas Fort Worth; Increases MEL-LAX China Airlines’ First A321neo Enters Service IATA Changes Host Country of 78th AGM and World Air Transport Summit WHO to Establish Global Center for Traditional Medicine in Gujarat, India HKIA Begins Flight Checks on Third Runway Delta Takes Delivery of First Airbus A321neo Four Seasons Hotel Seattle Appoints Brian Doherty as Executive Chef Boeing and Airbus Helicopters to Work Together on Germany’s H-47 Chinook Malaysia Airlines to Increase Flights to Australia, Thailand and UK; Resume India Services Melia Chiang Mai to Celebrate Grand Opening on 10 April Hilton Opens 50th Garden Inn Hotel in Asia Pacific MTCO Appoints Suvimol Thanasarakij as Executive Director Finnair to Operate 300+ Flights Per Day in Summer 2022 American Airlines and JetBlue Offer FFP Members New Perks Michelle McKinney Frymire Appointed to US Travel and Tourism Advisory Board OPV Trials Prepare Airbus VSR700 for at Sea Campaign with DGA and French Navy Emirates to Launch Double Daily A380 Flights to Melbourne, Australia JW Marriott to Enter Luxury Safari Market in Masai Mara, Africa Sepang in Talks to Extend MotoGP Contract Until 2026 as Petronas Becomes Title Sponsor Air New Zealand to Launch Flights to New York in September Simon Song Returns to Four Seasons as Director of F&B and Culinary Operations in Tianjin Textron to Acquire Electric Aircraft Company, Pipistrel Qatar Airways Privilege Club Adopts Avios as Rewards Currency Smiths Detection to Supply TSA with 47 CTX Explosive Detectio n Systems Travel Industry Interview with Kurt Ekert, President of Saber Marriott Signs First Executive Apartments in Australia CWT Appoints Richard Saunders as VP Global Partners Network Air Canada Orders 26 Airbus A321XLR Aircraft Mandarin Oriental to Take Over Historic Hotel in Cairo, Egypt AirAsia Aviation Group Names Board of Directors Dassault Confirms Dates of Falcon Maintenance & Operations Seminars in 2022 IATA Establishes Industry Standard for Calculating Aviation’s Carbon Emissions Marriott to Open Seven Fairfield Hotels in Japan This Year Nichlas Maratos Joins Dusit as Vice President Commercial Artotel Chosen to Manage Batuangus 369 in Bitung, North Sulawesi Cebu Pacific’s A330neos Feature Enhanced Cockpit Comms from SITA and Inmarsat Yotel to Open 237-Room Hotel in Geneva, Switzerland HD Videos and Interviews Podcasts from HD Video Interviews RSS Feed – Travel Industry News Ticker – Travel Industry News Travel Industry News Archives Travel Trade Shows High-Res Picture Galle ries Travel News Asia – Latest Travel Industry News


.

Leave a Comment