Uniphore announces Unite App Alliance Partner Program to drive digital transformation to joint customers across the enterprise

COMPANY NEWS: Uniphore, the leader in conversational automation, today announced its Unite App Alliance Partner Program. A major pillar of the global Uniphore Unite Partner Program, the app alliance program enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISV). Participating ISVs will have greater access to and involvement in shaping the direction and strategy of tomorrow’s conversational AI, automation and supporting CX technology innovation.

Launched late last year, Uniphore’s Unite Partner Program is a comprehensive program that provides end-to-end support to the partner lifecycle, allowing partners to benefit from Uniphore’s market-leading conversational AI and automation technology to offer more robust support to joint customers. The Unite App Appliance Partner Program takes this offering a step further by allowing expanded collaboration and complementary co-selling among participating ISVs.

“The role of CX has never been more important than today,” says Uniphore senior vice president global head of channel alliances and partnerships Jafar Syed. “The Unite App Alliance Partner Program extends the power of our conversational AI and automation solutions by providing joint customers with additional choices and more functionality to address their specific needs.”

Benefits of the Uniphore App Alliance Partner Program include:
Greater opportunities to expand market share through access to cross-selling
Exposure on Uniphore’s website with partners’ logos and a solution webpage
Joint marketing activities, including press release and joint collateral
Campaign planning, with joint messaging and positioning, supported by the Unite global marketing agency
Unite Partner Helpdesk access
Unlimited access to the Unite Partner Portal and all the sales and marketing resource

“Uniphore is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make the customer experience a competitive advantage,” said Behavioral Signals CEO Rana Gujral. “We are thrilled to work with Uniphore to help expand upon the offerings and capabilities within conversational AI and leverage our AI technology to further elevate the exceptional customer engagement experience offered by Uniphore’s applications.”

To find out more about the Unite App Alliance Partner Program click here.

Probe CX partners with Uniphore to boost customer experience capabilities for clients

Probe CX, a leading customer experience and digital transformation organization today announced it has partnered with Uniphore, the leader in conversational automation to increase its capacity to help businesses deliver next generation customer experience (CX).

Through this global strategic partnership, Probe CX will be able to take full advantage of Uniphore’s conversational automation platform, which delivers sophisticated, accurate, personalized and automated customer experiences.

“Probe CX is thrilled to partner with Uniphore, which offers intelligent automation solutions that will allow our clients to deliver better and more efficient services,” said Probe CX CEO Andrew Hume. “Modern businesses must transform their customer experiences to thrive and succeed in the post-pandemic world and that includes adopting emerging technologies such as conversational AI to meet their customers demands.

He further added, “By harnessing the power of Uniphore’s conversational AI and automation platform along the entirety of the customer journey, our clients will be able to optimize every conversation, improve efficiencies and increase their net promoter scores.”

Uniphore recently announced a capital raise of US$400 million in its Series E funding, which will be used to expand its business operations globally, including Asia-Pacific. The company supports 175,000-plus customer service agents who can handle over 120 million monthly engagements.

“We are excited to partner with Probe CX and grow our footprint in the region,” said Uniphore co-founder and president APAC Ravi Saraogi. “Delivering quality customer experience has never been more important and Uniphore is committed to helping businesses by blending the best in AI and automation with the critical element of human empathy. While conversations happen all around us in different forms, a lot of them are not being heard and we are working to fix that by using the trifecta of voice AI, computer vision and tonal emotion to deliver true understanding in real-time.”

Probe CX is part of Uniphore’s partner program Unite. The program includes essential resources to support the partner’s end-to-end lifecycle and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

About Probe CX
With more than 18,000 staff across four countries, Probe CX is a leading customer experience and digital transformation organization that specializes in process simplification, user experience design, customer journey mapping, workforce optimization, data analytics, customer sentiment analysis, digital deployment and automation. Visit www.probegroup.com.au

About Uniphore
Uniphore is the global leader in conversational automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do and are the new currency of the enterprise. They relay intent, tone, emotion, and sentiment.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.


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